Shipping & Returns
SHIPPING & RETURNS
Where do we ship?
We currently deliver across serviceable locations in India.
Shipping Charges
Shipping is free on all orders placed through www.maxcapnutrition.com.
There are no additional standard delivery charges at checkout.
Order Processing
Orders are typically processed and dispatched within 1–2 business days after successful order confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During launches, promotional periods, holidays or other periods of unusually high order volumes, dispatch may take slightly longer.
Delivery Timeline
Once dispatched, orders are generally delivered within 3–7 business days, depending on your location and courier serviceability.
Delivery timelines are estimates and may occasionally be affected by circumstances beyond our reasonable control, including courier delays, weather conditions, strikes, public holidays, natural events or disruptions in transportation.
Order Tracking
Once your order has been dispatched, tracking details will be shared with you via the email address, mobile number and/or WhatsApp number provided while placing your order.
Please ensure that the contact and delivery information entered at checkout is accurate.
Returns & Replacements
Because MAXCAP products are ingestible nutritional supplements, we cannot accept general returns or exchanges once products have been delivered.
This is necessary to protect the safety, hygiene, storage integrity and quality of our products.
However, we'll make it right if something has gone wrong with your order.
A replacement or refund may be considered if:
You received an incorrect product;
The product was damaged during transit;
The product packaging or seal was damaged or compromised when you received it;
The product has a physical manufacturing defect; or
An item from your confirmed order is missing.
Reporting an Issue
Please notify MAXCAP Customer Care within 48 hours of delivery.
Your request should include:
Your order number;
A brief description of the issue;
Clear photographs of the product;
Photographs of the inner and outer packaging;
A photograph of the shipping label; and
Photographs clearly showing any damage, defect or incorrect product received.
Please retain the product and all original packaging until your request has been resolved.
We may request additional photographs, videos or information where reasonably required to verify the issue.
DAMAGED OR TAMPERED PACKAGES
Please inspect your shipment when it arrives.
If the outer package appears visibly damaged, opened or tampered with at the time of delivery, we recommend that you do not accept the shipment.
If you discover damage after accepting the package, please contact us within 48 hours of delivery with the photographs and information described above.
Please do not consume a product if its safety seal appears broken, damaged or tampered with.
Return Eligibility
For health, hygiene and safety reasons, we cannot accept returns simply because:
You changed your mind after delivery;
You no longer require the product;
You ordered the incorrect product;
You did not like the taste, smell, size or other subjective characteristics of the product;
The product has been opened or used; or
The product has been stored or handled improperly after delivery.
Nothing in this policy limits any rights or remedies available to consumers under applicable Indian law.
HOW ELIGIBLE RETURNS ARE HANDLED
Once you contact us, our customer care team will review your request.
If a return is required, we will provide instructions and, where applicable, arrange a reverse pickup from the original delivery address.
Please do not send a product back to us without first receiving confirmation from MAXCAP Customer Care. Once the returned product has been received, we may inspect it to verify the claim.
If the claim is approved, we will arrange either:
a replacement at no additional cost, subject to availability;
or a refund, where a replacement is unavailable or a refund is otherwise approved.
Refunds
For eligible prepaid orders, approved refunds will ordinarily be made to the original payment method.
Once initiated by MAXCAP, refunds may take approximately 5–7 business days to reflect in your account, depending on your bank, card issuer or payment provider.
Where a refund to the original payment method is not possible, our customer care team may contact you for appropriate details to process the refund through another permitted method.
Any applicable refund for a Cash on Delivery order will be processed to the bank account or other supported payment method provided by the customer after the return/refund request has been approved.
FAILED OR UNDELIVERABLE DELIVERIES
Please ensure that the shipping address and contact details provided when placing your order are complete and accurate.
If delivery cannot be completed because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal to accept the shipment, or the customer being unavailable, the shipment may be returned to us.
If you would like the order shipped again, additional shipping charges may apply.
WRONG OR MISSING PRODUCT
If you receive a product different from the one you ordered, or an item from your confirmed order is missing, please contact us within 48 hours of delivery.
Once verified, we will arrange the appropriate replacement or resolution at no additional cost to you.