ORDER CANCELLATION

ORDER CANCELLATION

Changed your mind?
We'll try to help as long as your order hasn't left our facility.
Orders may be cancelled before they have been dispatched.
To request a cancellation, please contact MAXCAP Customer Care as soon as possible with your:

Order number
Name
Registered mobile number or email address
Reason for cancellation

Once an order has been dispatched, it cannot ordinarily be cancelled.
If an eligible prepaid order is successfully cancelled before dispatch, the refund will be processed to the original method of payment.
Please allow approximately 5–7 business days after the cancellation has been confirmed for the refund to reflect, depending on your bank or payment provider.